Frequently Asked Questions
Everything you need to know about your personalized beauty journey.
How do I customize my formula?
To get started, take our hair, skin, or body quiz. You will define your goals, choose your fragrance, and select your preferred colors to create a unique formula tailored specifically to your needs.
Are your products sulfate and paraben-free?
Yes, all our formulas are 100% sulfate-free and paraben-free. We prioritize clean, effective ingredients and ensure our products are vegan and cruelty-free.
How long does shipping take?
Since each product is custom-made to order, please allow 5-9 business days for production and delivery. You will receive a tracking number as soon as your order leaves our facility.
Can I change my subscription settings?
Absolutely. You can adjust your delivery frequency, skip a shipment, or cancel your subscription at any time by logging into your account dashboard.
What is your return policy?
We offer a 100% happiness guarantee. If you are not satisfied with your custom formula, contact us within 30 days of delivery and we will work with you to reformulate your product or provide a full refund.
Do you ship internationally?
Yes, we currently ship to many countries worldwide, including the UK, Canada, Australia, and regions across the EU. Shipping rates and delivery times vary by location.